Brenda L (anonymous)

Hi I have a question on water heaters.

My parents’ water heater went out and they purchased a replacement and had it installed.  The heater worked fine and after a few months it went out again, they called manufacturer and they replaced the electrical valve, that may not be the correct name for it.  lol  Valve was replaced and heater worked after a couple weeks heater went out again, the manufacturer authorized a credit to have it exchanged and they replaced it with a entirely new heater.  This one was installed worked fine for a two days and went out again.  The pilot will not light, we had a different heater guy come out and he couldn’t get it to light. Does this sound normal?

Any guidance would be greatly appreciated.

Brenda L asked
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